Reminder: Speak to your service provider about the issue before coming to AFCA
First try to raise your problem with your service provider. Skipping this step adds extra time to your case, and many problems can be solved by going directly to the service provider first.
Disclaimer
This search function is provided for information purposes only to assist consumers identify whether a particular financial firm is a member of AFCA and help consumers determine whether AFCA may consider a complaint lodged with respect to that firm. This search is not AFCA's membership register. It displays only organisations against which AFCA can currently accept complaints. | A financial firm’s membership of AFCA is not an endorsement of that firm or the services it provides. AFCA does not guarantee or make any recommendation, representation or warranty with respect to the firm or its services. Information about financial firms may be available via https://asicconnect.asic.gov.au/. |
Where to next?
Make a complaint
Make a complaint onlineStart your complaint online now or call us on 1800 931 678.
Can’t find your service provider?
Contact AFCAIf you can’t find your service provider, they may not be an AFCA member. Contact us to check.
